Terms of service

🌹 Terms & Conditions -Telling Roses

  1. Scope
    These Terms & Conditions apply to all orders placed through the online store tellingroses.com.
  2. Seller Information The purchase contract is concluded with: Tellingroses Email: tellingroses120@gmail.com Phone: +49 152 09269645
  3. Products & Contract Formation The presentation of products in our online shop does not constitute a legally binding offer, but an invitation to place an order. By completing the checkout process, you submit a binding purchase offer. The contract is concluded once you receive an order confirmation by email.
  4.  Prices & Shipping Costs All prices are stated in Euro (€). Shipping costs are not included in the product price and will be displayed separately during checkout. We ship within Europe only.
  5. Shipping & Delivery Orders are shipped via DHL. As all pieces are handmade and often prepared individually, processing times may vary slightly. Once your order has been shipped, you will receive a shipping confirmation with tracking details.
  6. Payment The available payment methods are displayed during checkout. The total amount is due immediately upon conclusion of the contract.
  7.  Right of Withdrawal & Returns Consumers have the statutory right of withdrawal within 14 days. Due to the one-of-a-kind nature of our pieces, we do not offer size or color exchanges. For approved returns made within 14 days, you may choose between: a full refund of the purchase price, or a store credit coupon of the same amount for use on tellingroses.com Further details can be found in our Return & Refund Policy.
  8.  Retention of Title The goods remain our property until full payment has been received.
  9.  Liability We are fully liable for damages caused by intent or gross negligence. In cases of slight negligence, we are liable only for the breach of essential contractual obligations and limited to foreseeable damages.
  10.  Final Provisions The laws of the Federal Republic of Germany shall apply. Should any provision of these Terms & Conditions be invalid or unenforceable in whole or in part, the remaining provisions shall remain unaffected.